Thanks to features like inventory management, planning, onsite information and customer communication, your organization can use Dynamics 365 Field Service to plan, manage, coordinate and optimize your field service operations.
Dynamics 365 Field Service in brief
Field Service is an app in the ERP and CRM platform Microsoft Dynamics 365. This versatile software interlinks your operations department, your field serviceand your customers. By optimizing and automating field service processes of every kind, you enjoy benefits like smart planning, improved customer satisfaction with faster response times, costs savings with preventive maintenance, and real-time tracking of both technicians and equipment.
What all can you do with Field Service?
Field Service (FS) offers solutions in areas such as the following:
Planning and dispatch
Extensive FS planning options let managers and dispatchers assign the right technicians to the right tasks based on their expertise, availability and location – in an automated or semi-automated manner. You can use the dispatch function to track and manage the day-to-day work of field service technicians. This includes (re)assigning tasks in real time, changing routes and tracking task progress.
Inventory management
The inventory management function allows you to manage your inventory and track your equipment and parts. You can see the location and availability of all items, have orders generated automatically when an item falls below a certain minimum threshold, and gain detailed insights into the use of parts and equipment.
Contract and warranty management
Field Service provides you with a simple, uniform and effective way to keep track of and manage all your service level agreements, warranties and other contracts.
Information for field service employees
Thanks to a mobile app, onsite technicians and other employees always have access to the information they need, including customer data, routes and tasks.
Knowledge base
A centralized knowledge base is your repository for manuals, FAQs, best practices and other sources of information. Employees can consult this knowledge base using an online portal or the mobile app for quick answers to frequently asked questions and other issues. Solving problems faster boosts both your customer satisfaction and your efficiency.
Kennisbank
In een gecentraliseerde kennisdatabase kun je handleidingen, FAQ’s, best practices en andere informatiebronnen vastleggen. Medewerkers kunnen deze kennisbank raadplegen via een webportaal of de mobiele app om snel antwoorden te vinden op veelvoorkomende vragen en problemen. Doordat je problemen sneller verhelpt, verbetert zowel je klanttevredenheid als je efficiëntie.
The benefits of Dynamics 365 Field Service
The main benefits of Dynamics 365 Field Service are:
A single integrated solution for all field service processes
Numerous options for smart optimizations and automation
Give your efficiency and your customer satisfaction a boost.
Cost-saving measures like preventive maintenance and proactive troubleshooting
Track technicians, equipment and task in real time.
Seamless integration with Microsoft and other software
A future-proof field service solution
Microsoft Dynamics 365 Field Service is a future-proof solution for managing your field service. Thanks to its scalable architecture, it grows along with your organization’s needs. What’s more, it works seamlessly with other Microsoft solutions, like Dynamics 365 components, Power Platform and Power BI. APIs let you integrate it with third-party applications. This SaaS solution features advanced technologies like the Internet of Things (IoT) and AI. Plus, Microsoft’s continuous updates mean you always have the latest innovations at your fingertips.
Microsoft Dynamics 365 Field Service: FAQ
How does Field Service contribute to customer satisfaction?
Along with apps like Sales, Marketing and Customer Service, Field Service is a powerful tool for improving customer satisfaction. With benefits such as better planning, automated notifications and preventive maintenance, your customers enjoy faster response times, higher quality of service and less downtime. All of that, in turn, boosts both your customer satisfaction and your customer engagement.
How does Field Service contribute to customer satisfaction?
Along with apps like Sales, Marketing and Customer Service, Field Service is a powerful tool for improving customer satisfaction. With benefits such as better planning, automated notifications and preventive maintenance, your customers enjoy faster response times, higher quality of service and less downtime. All of that, in turn, boosts both your customer satisfaction and your customer engagement.
How does Field Service contribute to customer satisfaction?
Along with apps like Sales, Marketing and Customer Service, Field Service is a powerful tool for improving customer satisfaction. With benefits such as better planning, automated notifications and preventive maintenance, your customers enjoy faster response times, higher quality of service and less downtime. All of that, in turn, boosts both your customer satisfaction and your customer engagement.
How does Field Service contribute to customer satisfaction?
Along with apps like Sales, Marketing and Customer Service, Field Service is a powerful tool for improving customer satisfaction. With benefits such as better planning, automated notifications and preventive maintenance, your customers enjoy faster response times, higher quality of service and less downtime. All of that, in turn, boosts both your customer satisfaction and your customer engagement.
